TimeLive Support

Our team of specialists is dedicated to providing the highest levels of product support. In order to get answers to your questions, check out our self-help resources or contact/email the Livetecs Support Centre using the details below.

Login to Client Area Login
Login to Client Area
  • Online Help
  • FAQ
  • Email/Ticket support (24/7)
  • Phone Support – Mon-Fri 0900 HRS till 1700 HRS – EST TimeZone (GMT -5)
  • Live Chat – Mon-Sat 0000 HRS till 1700 HRS – EST TimeZone (GMT -5)
  • Remote access
Video Trainings:
Launch Video Trainings
Knowledgebase:
Launch Knowledge Base
Please view our Knowledge Base to get answers to commonly asked questions and troubleshooting solutions for common issues
Quick Timelive help links:
TimeLive non hosted system requirements
Operating System

  • Windows 2000 with Service Pack 4
  • Windows XP Professional with Service Pack 2 or higher (32-bit version only)
  • Windows Server 2003 (32 bit and 64 bit)
  • Windows Vista (Any version) (32 bit and 64 bit)
  • Windows Server 2008 (Any version, R1, R2) (32 bit and 64 bit)

Web Server requirements:

  • Windows Vista Microsoft IIS 7.0
  • Windows Server 2003 Microsoft IIS 6.0
  • Windows Server 2008 Microsoft IIS 7.0 / IIS 7.5
  • Windows XP Professional Microsoft IIS 5.1
  • Windows 2000 Microsoft IIS 5.0

Database Requirements:

  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2005/2008 Express (will be installed automatically with TimeLive installation)
  • Microsoft SQL Server 2005/2008 Standard versions
  • Microsoft SQL Server 2000
  • MSDE
TimeLive source code version system requirement
  • Microsoft Visual Studio 2005 / 2008 / 2010
  • Microsoft AJAX 1.0