Not many companies understand this; but, happy employees are the most important factor to raise your business’s productivity and building happy and satisfied customers. This is a simple fact that a lot of managers overlook.
When you see a supervisor scream at their underlings, nitpick over each and every document, and give performance reviews that bring up mistakes from eight months old, you may deem that they think a miserable worker is the best employee.
Nothing could be more from the fact. When your workers are happy, life is better for everybody—including your clients. Here is how happy workers make your business more productive.
Happy Employees Mean Happy Customers
No matter how exceptional your product, or how profound your idea, if no one is buying it, your business will flounder. A study of a pharmaceutical firm found that customer’s loyalty enhanced when employees were happy and interested.
Think about how you respond when you must meet with a person who is miserable and doesn’t like their job. This approach makes the meeting dull and unpleasant. If the seller or account manager is truly cheerful and happy, you may find that you’re looking forward to the meeting. When a client wants to work with your company, you will find that they’re more likely to buy your products.
While Seinfeld’s Soup Nazi-held a line out of the door, that doesn’t occur for most people who treat their clients poorly. If you are treated badly, you’re unlikely to go back. If workers are unhappy with their job, they are more prone to treat your consumers poorly. The result surely won’t be a line of people waiting for you to attend them.
Happy Employees Perform at a Higher Level
In another study, participants were given “happiness shocks.” While this may seem awful, the happiness shocks were really ten-minute comedy videos or the taking of drinks and snacks. The study checked that these programs made the subjects happier (they do) and then went on to show that these people had “approximately 12% greater productivity than a control group” who received nothing.
Participants who saw these videos and then made tasks performed at a higher and more specific level. Not a bad exchange for watching 10 minutes of comedy or snacking. This proves that having the right, positive frame of mind can influence your work performance. Unhappy workers are more prone to have poor attendance and feel more burnout and work stress.
Take it as your own life. When you get up late in the morning, spill coffee on your shirt, and have to ride around the block for 10 minutes looking for a parking space, you don’t hop into work ready to do your best. Your workers are human, just as you are, and being in a miserable mood hits their performance. While you can not control their coffee spills, you can manage the work atmosphere they experience.
Happy Employees Mean More Money for the Business
A dated study looked at organizations that made it onto the Fortune Top 100 Companies to Work list from 1998 to 2005 and found that businesses on the list saw a 14% increase in stock price, compared to an average of 6% for companies overall.
That’s a huge difference. And, while the data is dated, there is no reason to think it doesn’t apply today. Unlike many other worker surveys, this one isn’t done by just requiring HR to answer a bunch of questions—they survey actual workers. You don’t get on the Top 100 list without having satisfied employees.
The tremendous difference in stock price symbolizes the companies actually perform admirably. “When employees feel that the company takes their interest to heart, then the employees will take company interests to heart,” says Dr. Noelle Nelson, a clinical psychologist and author of “Make More Money by Making Your Employees Happy.”
Changes To Make So Your Employees Are Happy
If you are the CEO, you can do just about anything the budget provides, but if you’re a line manager or an HR person, you may be obliged by the decisions of your bosses. That doesn’t mean you can’t make adjustments. Here are five differences that you can make to improve your employees’ satisfaction at work:
Say No to Bullying: Don’t be terrified of bullies—you need to manage them in an apt way; right out the door if they create problems for your workers. One bully can seriously damage happiness in your department.
Pay the workers reasonably: Absolutely, you cannot change the company’s pay structure, but you have some power over your department’s funds and what you pay workers. If your employees all sat down and shared their salaries, would some hurt feelings? If so, take a look at your pay and work to fix it.
Give feedback—positive and negative—with valuable advice: Sometimes managers, who aspire, happy employees, are reluctant to say anything negative, but that doesn’t bring workers happiness. That brings frustration. Employees sincerely want to know how they’re doing. As long as you point out the good and bad performance and give advice about how they can do fine, your workers will welcome the feedback and will work to be better. No one likes feeling unproductive in their job.
Reward good work with bonuses or promotions: Some managers fret more about their own jobs than that of their workers. You want your workers to grow and shine. Helping them achieve promotions can help motivate your staff and, as a bonus, you attain a positive reputation for training and developing people.
Be courteous, professional and pleasant: This looks necessary, but so many managers neglect this. “I’m just surly—it’s my personality.” Fine, but your workers interpret that as you are a jerk. Treat people graciously. Solve their issues and don’t put up with bad conduct, thoroughly, but make sure that your overall personality is kind, pleasant, and friendly.