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How to Handle No Call No Show Cases?

It’s never easy in managing a “no call no show” situation, when an employee does not show up for work without the courtesy of a call. It disrupts the work flow, breaks the tune of productivity, and in worse cases, could spoil the morale of a team. Such cases are often handled with direct implications for running operations in any organization and safekeeping a high-performing workforce. This blog delves deep into how to handle no-call, no-show cases effectively: clear policy, communication deliberations, and thoughtful management practices.


What could be the potential effects of no call no show occurrences? These are the potential effects of when an employee does not show up for a shift inappropriately. These are shifts that the employee is scheduled to work:

  • Operational Disruption: Suddenly, if any employee does not turn up, it means that the work on his/her desk will either remain undone or be quickly shifted, affecting the day-to-day operations and in some rare cases even impacting the delivery of service and project timelines.
  • Extra Work Load on Other People: That person’s work will be shared among other fellow team members. They will become stressed due to increased workload.
  • Financial Cost: There may be direct financial costs such as cost of organizing a replacement or even an overtime pay.

Morale and Trust Issues: Repeated incidents can lower the morale and trust amongst the team members; employees may feel overburdened by extra workloads or even unfair management of such cases.

Establishing a No Call No Show Policy

The first thing to do before even commencing the dealing of the no call no show issues is to outline a clear and rather comprehensive no call no show policy. You ought to have this policy presented in the employee handbook given to every employee at their onboarding or afterwards periodically. It should cover the following:

Examples and Definition: What is a no call no show? Clearly define it and give examples to make sure the employee understands.

  • Notification Requirements: How and by what time employees are required to notify of their absence.
  • Consequences: State what will be done in the event of steps not being followed, upon which disciplinary action, including written warning, suspension, and possible termination, will occur.
  • Exceptions: Note exceptions where such a no-call no-show might be excusable, for example because there was an emergency that made it impossible for the employee to call ahead.


Time is Money

Making Connection Strategies Work

Communication is key to preventing such a no-call-no-show. Employers need to create an environment in which employees feel safe talking about their absences:

  • Open Communication Channels: Keep a variety of communication channels open to employees through which they can report their absence easily—such as instant messaging, texting, or email to their supervisor or a predefined absence telephone number.
  • Reminder Systems: There should be several reminders for the employees about the time to start the shift on the day of the shift. The message alerts the employee to confirm attendance at work or to report an absence.
  • Supportive Environment: Creating a work environment supportive for reporting absence due to personal reasons or emergency cases.

Managing No Call No Show

Although there may be preventive measures that can be put in place, a no-call, no-show incident may still occur. Here is what to do and how to manage them:

Immediate Action

  1. Reach out: Make an effort to reach the employee to learn what may be keeping them from work. This can sometimes be done with a phone, text, or email.
  2. Document Everything: Keep record of all communication attempts and any response received. This record will be important if disciplinary action needs to be taken.
  3. Shift Responsibilities: Redistribute the responsibilities of the worker who is absent so that workflow is not broken as much as possible.

Definition: Follow

  1. Hold a Return to Work Meeting: If and when the employee is returning, hold a meeting during which you can discuss the absence and its impact, and again, explain your expectations.
  2. Apply Policy Guidelines: Always apply no show no call policy disciplinary actions consistently to ensure equity and prevent future occurrences.

Checking and Reviewing Your Policy

It is very important to review and update your no call no show policy on a regular basis in order to ensure that it is effective and will remain relevant. Try the following for size:

  • Get feedback: Periodically, seek feedback from managers and their employees on policy performance and problems they encounter.
  • Trend Line Analysis: Examine the attendance records and identify any trends or recurring problems that might have led to a policy change.
  • Policy updating: The policy will be updated as per requirement based on the feedback, and the analysis would help in suiting the changed workplace’s current dynamics and challenges.


See Also: What Is First Shift: Benefits, Drawbacks, and Tips


It is a minefield of policy, clarity, communication, and sound management practices or their lack. A company can somewhat protect itself from no-show, no-call situations by preparing a solid policy on what to do and having an open communication channel with staff. It is, therefore, important to build a culture of responsibility and mutual respect among employees so that every employee knows that they must report to the company in case of any kind of absence.

Alma Reed is an author and researcher dedicated to enhancing productivity. She is deeply interested in areas such as time management, increasing productivity, and fostering healthy routines. Through her writing, she aims to assist people in boosting their job performance and attaining an ideal balance between work and life.

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