Blue Pencil Consulting
Ever since its inception, Blue Pencil Consulting has been an IT focused organization and provides SAP based solutions, specialized trainings and programs, mobility, education and change management solutions. However, its core focus is SAP and SAP based solutions for which it helps other companies to fully understand the software and help learn its implementation and operational complexities through trainings conducted by them.
Their current workforce stands at a whopping 100 employees who are specialists in SAP and help other companies grow and improve their ROI. The employees are hired, based on their technical expertise and IT market knowledge on contractual or permanent basis. For maintaining a close relationship with their clients, they have garnered a 24/7 support system of highly experienced IT consultants in Africa, Middle East and Europe.
CHALLENGE: HOW TO TRACK DELIVERANCE OF QUALITY AND EMPLOYEE PERFORMANCE ACROSS THE GROUP.
Every project taken up by blue pencil consulting is a tailored service which connects the organizations with its technology services. Spread across the globe, it must keep a track of its company’s expenses, keep out of unnecessary expenditure on trainings, tax rules of the country of operation, monitoring workforce achievements, effective communication, managing holidays and leaves in advance and easy accruals calculation. With a lot of work on their plate, Blue Pencil Consulting couldn’t just spare a moment to bring in new technologies into their working environment and then get caught in learning its complexities.
SOLUTION: AUTOMATED TIME, EXPENSE AND WORK TRACKING SAAS MODEL – TIMELIVE
Employees are working around the clock in different time zones, so monitoring their work through globally available TimeLive helped their managers gauge the level of productivity needed to achieve the desired goals.
Another feature of Timelive is that, it is relatively easier to use than its competitors in the market but for the ease of its busy customers, it has a 24/7 experienced customer service.
One of the managers at Blue Pencil Consulting appreciated the customer service response time and said, “Xishan assisted me in quite a few issues I experienced in Timelive and he knew the answer to every one of them. He knows the product extremely well and could answer any of my questions with no hesitations. He went the extra mile and even showed me additional information I did not know about which was great! Xishan is a great person to have working at LiveTecs. Thank you to Xishan and LiveTecs for making your product such a success."
A smooth time tracking, human capital management and expense monitoring system helped Blue Pencil achieve its desired goal. Barriers to communication were removed and eliminated discrepancies in the system.