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TimeLive Support Contracts:

TimeLive Web timesheet suite is an integrated suite for time record, time tracking and time billing software. The TimeLive suite of products delivers a time tracking solution for professional service providers. Each of our products has been designed to meet the time tracking needs of specific segments of the service provider market, including both time tracking and time and billing applications.

No Support
Free
  • Price (Semi-Annually): Free
  • Price (Annually): Free
  • Online Help: Yes
  • Knowledgebase: Yes
  • Free minor version upgrade: No
  • Free major version upgrade: No
  • Source Code Upgrade: No
  • Ticket/Email Support: No
  • Ticket Response Time Guarantee: No
  • Livechat Support : No
  • Phone Support (US Eastern Time): No
  • Remote Access Support: No
Tier 3
$300
  • Price (Semi-Annually): $300
  • Price (Annually): $400
  • Online Help: Yes
  • Knowledgebase: Yes
  • Free minor version upgrade: Yes
  • Free major version upgrade: No
  • Source Code Upgrade: Yes**
  • Ticket/Email Support: Yes
  • Ticket Response Time Guarantee: 6 hours
  • Livechat Support : No
  • Phone Support (US Eastern Time): No
  • Remote Access Support: No
Tier 2
$400
  • Price (Semi-Annually): $400
  • Price (Annually): $600
  • Online Help: Yes
  • Knowledgebase: Yes
  • Free minor version upgrade: Yes
  • Free major version upgrade: Yes
  • Source Code Upgrade: Yes**
  • Ticket/Email Support: Yes
  • Ticket Response Time Guarantee: 3 hours
  • Livechat Support : Yes
  • Phone Support (US Eastern Time): No
  • Remote Access Support: Yes
Tier 1
$600
  • Price (Semi-Annually): $600
  • Price (Annually): $800
  • Online Help: Yes
  • Knowledgebase: Yes
  • Free minor version upgrade: Yes
  • Free major version upgrade: Yes
  • Source Code Upgrade: Yes**
  • Ticket/Email Support: Yes
  • Ticket Response Time Guarantee: 1 hour
  • Livechat Support : Yes
  • Phone Support (US Eastern Time): Yes
  • Remote Access Support: Yes

*All prices are in USD currency.

**Source Code Upgrade Pricing.

  • Old TimeLive Source Code to TimeLive X Source Code Upgrade $4,000.
  • Old TimeLive Source Code to TimeLive 8.x.x Source Code Upgrade $1,000.
  • TimeLive X to Latest TimeLive X Source Code Upgrade $1,000.

Note: Prices are subject to change without any prior notice.