SYMPTOMS:

TimeLive X users can experience frequently log out.

CAUSE:

There are many possible causes for this problem. This article addresses one possible cause: session data that is lost because of antivirus software activity.

This problem can occur when antivirus software scans the Web application files. During the scanning process, the antivirus software may mark the Global.asax, the Web.config, and/or the Machine.config files as modified. This modification prompts the Microsoft .NET Framework restart the Web application. If the session data is stored in-process, all session data is lost whenever a Web application is restarted.

RESOLUTION:

To resolve this problem, use the following method: